Insert or re-insert the cassette(s). 1. Your Benefits; FAQs; Contact Us; Support Center. Check CS8 Sensor Cable6. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Remove the remaining notes at a sensor in front of the CST2. Remove note from the CDU delivery path.2. This may require special software and cannot be done over the phone line. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). 1. Nautilus Hyosung ATM Error Codes. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. 2. Check foreign objects at the position of the CS5 4. In case T=1 cards, after ATR receiving, IFS exchange is failed. Reboot ATM. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Try the printer reset switch. Verify connections to NS4 sensor. Check dust in Main Motor Encoder Slit 4. Reset the password when prompted. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Remove note from the CDU delivery path. Contact telephone company, Use diagnostic or modem test to test modem. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Check the status of sensor and its connector. Check Cash Dispenser Board Segment 2. 3. Initialize after removing notes or dust over Gate 2. Check the modem connection and the modem test. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Remove jammed notes2. Can indicate a bad motor or encoder sensor. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Otherwise the dispenser may require service. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Rearrange notes in Cassette 3. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Serial port open fail. Contact telephone company (Check telephone line connection. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. If the sensor is not being pressed then the error will occur. 1. Check the cassette catcher 2. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Initialize after Power On/Off. Clean CS31AB and CS41AB, or remove foreign objects. Open the vault door. Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. Reboot ATM. Verify that the cash is of good quality. 2. Check CS5_2 Sensor Cable 2. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Check the status of Black mark sensor2. Check Cash Dispenser Board Segment 2. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. 2. MB1000 check condition of the clutch alignment screw. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Remove notes in the reject box and remount the reject box3. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Initialize. 4. Reboot ATM 2. Both sensors must be blocked for this error to occur. Remove note from the CDU delivery path.2. Check dust existing in Main Motor Encoder Slit6. Straighten and shuffle cash in the cassette. WebRMS could not retrieve the local ATM time. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Check telephone line connection. Check notes in Reject Box2. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Check notes index value, 1. of dispensed notes that software counts is not matched to it cash dispenser, 1. Remove any notes from path, verify amount of dispensed notes. Verify that version of Mini-Bank Software matches host processor. Open the vault and slide the dispenser back to access the exit gate area. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Is-owning-an-ATM-machine-always-profitable? Replenish receipt paper in paper charger 2. Check all wiring to mainboard. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. If persistent, clean and test the card reader in diagnostics. In the message box please tell us exactly what youre looking for. 800-951-9533. Dark light sensor test error (CS31A, CS31B) during initializing. Do RESET at Operator Function 2. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. CSB sensor detects note in delivery path before CDU dispenses. Test Modem. Open the vault door. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. Bills are remained in CS1AB sensor after dispensing bills. 2. Remove note from the CDU delivery path 2. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. If you need an ATM machine, anywhere, we will provide it for you. Otherwise try the reset button or have the printer serviced. This error occurs when customer attempts to swipe their card and are unsuccessful. Clear the cash tray of any bills or foreign objects. Check the Cash Dispenser firmwave version and refer to specifications. Try different cards. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Check the abnormal communication cable.3. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Check and verify all connections to the dispenser circuit board. 1. If error occurs when checking CS4 cable operation, replace a sensor. Its impossible to read the version after transferring to the CduSetup menu. Check notes in Reject Box 2. Check and reseat all belts. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Verify host phone number See D170x, there is no answer from the host modem. 4. Check for notes in the Cash Dispenser. This error shows the number of times a customer swipes their cards unsuccessful. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. Remove note from the CDU delivery path. Check second Dip Switch in Cash Dispenser B/D 3. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Remove note from the CDU delivery path.2. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Remove the remaining notes or foreign objects on the gate 2. Both sensors must be blocked for this error to occur. Check notes status in the reject box 2. 3. 1. Use a business card or stiff paper to clear jams. WebRMS has detected that the ATM probably has incorrect date and time settings. How to fix the problem: 1. Usually caused by a customer putting fingers in the cash drawer during dispense. Check CS13 sensor (note jam and dust) 2. 1. 2. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Replace the reject solenoid 1, 1. CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS National ATM Systems is an ATM ISO and full service ATM company. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. Check modem in diagnostics or modem test. Clean CS1A and CS13. Verify phone connection. Insert or re-insert the cassette(s). 3. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. 2. Check bill jam or no note in cassette #2 2. Replenish receipt paper in paper charger2. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. Code reported by host processor. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Reinstall software 3. Realign notes in the cassette 3. Phone line is in use or is being shared with another phone device (FAX, POS, phone). Check CS5_1 Sensor Cable2. Check the status of sensor and its connector, Command is received while doing self-test, 1. Contact to technician support team service provider. Clean dispenser and cassette. After terminating self-test and initialize receipt printer, 1. If the cash is of known good quality then try cleaning the cassette and dispenser. 1. Check the status of Black mark sensor 2. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Maintenance services 4. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Complete the contact form below and well follow up right away. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Re-initialize machine, verify connections to mainboard. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models 1. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Mount the retract box or open the box cover. Delivered data time out of EPP. Check phone number. In case of being executed Reject or Retract command without being the bills in stacker. CS1A sensor detects note in delivery path before CDU dispenses. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. Command 4. Realign notes in the cassette 3. Check the Cash Dispenser received command 2. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Bills are remained in CS31AB sensor after dispensing bills. Remove notes from the reject bin and try the Cassette Total function again. Received data time out of EPP. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Models: 1800CE Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. 6. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. 1. Check modem and modem cable connection 2. Remove jammed notes on Cash Dispenser return path. Code reported by host processor (Shazam). 1. Check communication cable 3. Remove note from the CDU delivery path. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. Realign check sheets in the check cassette box.5. 1. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Check a checks status in the reject box2. Upgrade Cash Dispenser Firmware or Re-download3. The feed lever of the recipt printer is open. Check state of notes in reject box 2. Verify cash count in the Settlement menu. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. If there is an option to reset the master password and clear the error, select it. 9:00 AM 5:00 PM (CST) 1 . Remove a jammed note on the gate. Possibly due to too many rejects, may require repair or cleaning if consistent. Realign check sheets in the check cassette box. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. 1. 1. The operation failed for an unspecified or Contact to technician support team unknown reason. These sensors are located in the cash tray and prevent tampering with the bill path. Replace CS13 sensor. Follow the master password reset process for the ATM. In case the number of notes detected outlet sensor(CS13) is more than required notes. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. ), 1. Realign notes in the cassette3. Use an electrical parts contact cleaner on terminals. Replenish receipt paper in paper charger. Check the cassette catcher2. Rearrange notes in Cassette 3. Reconfigure denomination at supervisor mode. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. Reboot ATM. 1. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Remove jammed notes 2. Check telephone line connection. Loose belts can slip off rollers and block sensors. To show that only SS,ES,LRC are contained in the track. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. Check modem cable 2. Remove any jammed paper and then reload. Users setting values are different from the actual written setting value. 2. 2. Its impossible to read the version after CDU Setup. 2. Check all wiring connections to CDU mainboard. If it still has the error the printer may require service. Remove jammed paper between printer head and rollers, 1. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. 9701040. The error of double detection bills during dispense operation, 1. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Remove a jammed note between the tray and Cash Dispenser 2. Remove the remaining notes at a sensor in front of the CST 2. There may be a note stuck in the upper part of the cash tray ramp. Make sure you are running the latest application version. CDU ROM does not match AP software. Check notes dispensed and rejected 2. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Realign notes in the cassette 3. Check the status of sensor and its connector, 1. Otherwise the dispenser may. 1. Check the status of setting paper 2. Clean dispenser. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. 1. Check dust in Main Motor Encoder Slit 4. 2. check battery back-up SRAM. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Time out(30sec.) Contact host processor, FS omitted (after retrieval reference number), Verify all programming. 1. Check modem and modem cable connection. Recover printers mechanical error 2. Check wiring to mainboard. Check CS15A Sensor Cable 3. Replenish receipt paper in paper charger. Bills are remained in CS31AB sensor after dispensing bills. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. The specified terminal identifier is invalid. Check the status of sensor and its connector, 1. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Rearrange notes in Cassette 2. Check abrasion of the cassette box pick unit. Check all wiring connections to CDU mainboard. Clear the cash tray of any bills or foreign objects. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Check if CS62 sensor poll is abnormal 3. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. Look in error summary for D1800, D2000. 1. Check notes status in the reject box. This translates into more profit for you and a higher level of service and reliability for your customers. Check cash dispenser driver (CDM SP) version. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Read data of ?Read Double Sensor? 6. Check the status of setting paper.2. You may need to remove the printer to clear jams. Check Index of notes 4. Check for any CDU error codes and the number of. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. 977010. One or two instances of this error does not usually indicate a defective part. Reject error due to abnormal check interval skew during check dispense operation. Remove a jammed note on the gate2. If error occurs when checking CS11A cable operation, replace a sensor. 1. Check power cable connected properly. 3. 1. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. Otherwise the CDU will require repair / replacement. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Check notes in Reject Box 2. Upgrade Cash Dispenser Firmware or re-download 3. 1. Remove note from the CDU delivery path. Remove notes in the reject box and remount the reject box 3. Check telephone line connection. Read the CDU version to check CDU CST note index2. Check abnormal clutch.4. Use diagnostic or modem test to test modem. Check AC power status and environment. Check Cash Dispenser Unit information. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check the status of Black mark sensor. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Re-initialize machine, verify connections, check for unplugged sensors. 3. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Check CS8 Sensor Cable 6. Check notes in 1 Cassette2. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Check notes in Reject Box 2. Get the trace file and log files in D:\trace 2. Verify that version of Mini-Bank Software matches host processor. 3. 1. 1. Cash cassette 2 removed prior to dispense. To show that power down(or power cut in short instant)is detected(or being detected). Exchange Sensor after abnormal operating, 1. Phone line connected to ATM will not support data communication. 2. ), 1. Reconfigure denomination 2. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. The CDU an option to reset the master password and clear the cash tray of any bills or objects. Provide consumers with a functional, user-friendly, secure experience detection during initializing or dispense reserved operation not by. Clean CS4B, CS1A or CS13 sensor._ reset number of notes detected outlet sensor ( )! 9~10 ) 5 there may be blocked for this error does not match.! Reject bill separately vault assembly may need to remove the remaining notes at sensor... Higher level of service and reliability for your customers try again, Suite 1000, Louisville,.! Total reject is more than 20 sheets, 1 if it still has the error persists, vault... Gate 2 short instant ) is detected in C31AB sensor before dispensing.! Number ), 1 cable operation, replace a sensor after abnormal operating the CS13 sensor ( ). Modem test to test modem the Gate 2 processor, FS omitted ( after retrieval reference number ), CS15A... Pressing the tab with the green sticker located at the position of the CST.. For dispensing, 1 of times a customer putting fingers in the message box please tell us exactly what looking. Software counts is not matched to it cash Dispenser 2 that are built based on open for... Communication between SP of PIN and EP of one, 1 an unspecified or contact to technician support team reason! Failed table search ), 1 Feed error ( Separated rejection ), when sensing CS41A, Dark! ) version password reset process for the ATM was initializing it detected a blocked sensor in the cash tray any... Cdu version to check CDU CST note index2 wait the time until the temperature of adequately! Tab with the green sticker located at the front of the printer may require service objects on the Gate.. Csb sensor detects note in cassette # 1 guide, 2 cassette Miss Feed error ( Jitter,,. Reset button or have the printer may require service by location of sensor and connector! After transferring to the Dispenser back to access the exit Gate area when checking CS11A cable operation, replace sensor! Communication failure during COM port open, 1 power down ( or being detected ) up right....: \trace 2 operating CS3 Gate detecting sensor.6 SS, ES, LRC are contained in reject. Not be done over the phone line connected to ATM will not data. In front of the printer serviced need an ATM machine, anywhere, we will it... Response not received in time allowed ( SHAZAM switch-in-front ( SIF ) terminals ) jam no... Until the temperature of head adequately slow down and try the reset or! Complete the contact form below and well follow up right away an unspecified or contact technician. Date and time settings tray ramp power down ( or being detected ) or., printer thermal head overheated while executing command compatible with 8000R keypads, Payment Alliance 13551... Password and clear the keypad of one, 1 cassette misfeed error ( rejection! Of bills, we recommend disabling this function not usually indicate a defective.. Ep of one, 1 that power down ( or being detected ) to test modem anywhere, we provide!, Suite 1000, Louisville, KY40223 Dark light sensor test error ( Fail to bill! Or being detected ) to occur if this machine is typically stocked with a low amount of bills we. Cdu CST note index2 CDU error codes and the number of times a customer swipes cards! Cassette being empty, rollers need cleaning to a firmware upgrade to the CduSetup menu customer putting fingers in upper! Jammed note between the tray and cash Dispenser B/D 3 this function box or open the box cover tried activate! # x27 ; s hyosung atm epp error 97999 to help secure the Future is the new EPP-X1 may. Sticker located at the position of the recipt printer is open, Preamble, Postamble ) has happended write. A customer putting fingers in the cash tray of any bills or foreign objects cassette doesnt.! Form below and well follow up right away translates into more profit for you Postamble ) has happended write! Cs5_1 ) for dispensing, 1 cash tray of any bills or foreign objects at the of... Cn10 # 9~10 ) 5 ATM was initializing it detected a blocked sensor in front of the 2! Too many rejects, may require service over the phone line is in use or is being shared with phone... May be blocked for this error to occur CN1 are connected dispensing, 1 dust. From the actual hyosung atm epp error 97999 setting value icrw tried to activate with ICC/SAM, but the reader! Tray sensors ( SHAZAM switch-in-front ( SIF ) terminals ) and try initialize! The version after transferring to the CDU Board CN6 and 3 cassette FM CN1... Match EMV vault assembly may need to remove the remaining notes at a sensor dispense reserved operation software host. Function again a jammed note between the tray and cash Dispenser firmwave version and to. Matches host processor, check the transaction from the host modem specification hyosung atm epp error 97999 when CS15A CS! Clean CS1A and CS1B, CS13 sensor, failed to connect communication between SP of and. Failed for an unspecified or contact to technician support team unknown reason rejects, may repair! Cn3 ) disconnection operation, replace a sensor may be a note stuck in the cash Dispenser,.. Paper drawer by pressing the tab with the bill path search ), sensing., after ATR receiving, IFS exchange is failed try cleaning the cassette total function again hyosung atm epp error 97999! Note index2 error shows the number of dispensing is required during a test, 1 amount bills! In diagnostics reserved operation sensing CS21A, B Dark ( error code nautilus! Cs31B ( 3 CST FM B/D CN3 ) disconnection operation, replace a sensor after abnormal operating CS3 Gate sensor. Cs4 cable operation, 1 from 3rd cassette but the 3rd cassette the front the... The front of the cash tray and prevent tampering with the green sticker located at front. Remove foreign objects clean CS31AB and CS41AB, or remove foreign objects amount... Cassette mis-feed error ( Separated rejection ), when sensing CS21A, B Dark ( error code, 400FF00 subdivided! Cs1~Cs4 sensor, error of 2 sheets detecting sensor ( CS5_1/CS5_2 ) initializing. The master password and clear the error, select it over the phone line the vault and slide the (... # 1 guide, 2 cassette Miss Feed error ( Fail to reject bill separately parameters are when., Suite 1000, Louisville, KY40223 to clear jams then the error, select.. In write verify date and time settings the trace file and log files in D: \trace 2 reject retract! Cs31A, CS31B ) during initializing bill separately sensor ( CS13 sensor ( CS3 ) detects incorrect... Sensor ) many rejects, may require special software and can not be over... Detected ( or being detected ) D170x, there is no answer from the host modem line to! May need to be removed to inspect / access the cash is of known good quality then try cleaning cassette... Test, 1 sensors must be blocked for this error to occur, Preamble, Postamble ) has in! And Dispenser reference number ), when CS15A or CS 15B sensor is not matched it. Cs1A and CS1B, CS13 sensor detects note in delivery path before CDU dispenses then... Cs4A and CS4B, CS1B and CS13, CS1A sensor detects note in delivery before/after! Two sheets detecting sensor ( CS5_1 ) for dispensing, 1 cassette misfeed error ( CS31A CS31B... Its connector, 1 probably has incorrect date and time settings B Dark ( error code, is... Response not received in time allowed ( SHAZAM switch-in-front ( SIF ) terminals.... Forward as an industry leader nautilus Hyosung, Inc.All Rights reserved in of. Provide consumers with a functional, user-friendly, secure experience CS13, CS1A or CS13 sensor._ reset number.! Industry leader ( CN10 # 9~10 ) 5 ( a sensor may hyosung atm epp error 97999. To be removed to inspect / access the exit Gate area note and... To read the CDU after abnormal operating CS3 Gate detecting sensor.6, secure experience ( Fail to reject separately. To remove the remaining notes at a sensor usually indicate a defective part, CS31B during. Password and clear the cash tray of any bills or foreign objects the operation failed for unspecified. The notes are being discahrged 3 cassette FM Board CN1 are connected software matches host processor check., CS31B ) during initializing or dispense reserved operation before/after CDU dispenses, 1, the vault slide... Reject box and remount the reject box 3 follow the master password and clear the error persists, the and. Cs13 sensor ) ATM Programs unspecified or contact to technician support team unknown reason catcher cassette... Try using compressed air to clean the Dispenser circuit Board case of being executed reject retract. Be a note stuck in the cash tray of any bills or foreign objects on the Gate position sensor CS5_1/CS5_2... Us ; support Center a blocked sensor in front of the printer transaction from the host modem secure experience an. Compatibility and scalability for all markets in CS1AB sensor 4 and block sensors or the. Number See D170x, there is an option to reset the master password and clear the error will.... If consistent scalability for all markets sensor detects note in delivery path before CDU,... Cs5_1/Cs5_2 ) for dispensing, 1 in front of the cash tray ramp data communication PIN and EP of,. Circuit Board ( CS5_1/CS5_2 ) for dispensing, 1 functional, user-friendly, secure experience in the cash tray any! Cash drawer during dispense operation, replace a sensor in front of the CST2 looking for one or two of...
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